Client Communication
How to Avoid a Vaccination Confrontation
You might not be able to change the beliefs of anti-vaxxers, but you can communicate the veterinary perspective.
Client Communication
Apt apps
The right mobile application can enhance your practice, your relationship with clients and, most importantly, pet health.
Client Communication
Take the Fear Out of Diagnostics
If your procedures leave pets petrified, isn’t it time to try something else?
Client Communication
Choose your words carefully
Clients don’t respond well to lectures. Strive to partner with them for the good of the patient, and remember to ask open-ended questions to jump-start conversations.
Client Communication
Revisit vaccinations
Don’t promote routine exams as merely a time for shots. Use the occasions as an opportunity to practice preventive medicine and to detect early signs of disease.
Client Communication
Raise your standards
Authentic, personalized client service will differentiate your practice.
Client Communication
Communicate Value
Confident financial conversations are a veterinary team effort and serve to prioritize the pet.
Client Communication
From Critic to Coach
Turn hostility into harmony by responding proactively, rather than reactively, when conflict arises in the veterinary clinic.