Client Communication
Let’s Talk Money
Clients welcome conversations about the cost of care. While they won’t always say “yes” to your recommendations, you can improve the chances by better communicating the value to the pet.
Client Communication
A balance of power
The relationship between pet owners and veterinarians is a two-way street. The digital age and the transparency it created has turned clients into pet care partners.
Client Communication
A group effort
Improving client education and compliance requires proper training of the entire veterinary team. Accurate and consistent messaging is key.
Client Communication
The future is PetGen
Make way, boomers and Gen Xers. Millennials and Generation Z are remaking how Americans view pets and veterinary care.
Client Communication
Be the Center of Attraction
Why waste time looking for new clients if you don’t know why pet owners are leaving? Correct your hospital’s problems and start a marketing campaign.
Client Communication
The Value of Empathy
Actively listening and focusing on feelings are keys to building stronger client relationships in veterinary practice and reducing the risk of compassion fatigue in yourself.
Client Communication
Start Charging for Your Phone Time
These are the type of calls you should be converting to veterinary telemedicine, meaning advice you give over the phone and charge for.
Client Communication
Virtual care is the reality
General practitioners, specialists and even students have a role to play in the evolution of telehealth and the elimination of barriers to veterinary services.