Client Communication
Start charging for your phone time
These are the type of calls you should be converting to veterinary telemedicine, meaning advice you give over the phone and charge for.
Client Communication
Virtual care is the reality
General practitioners, specialists and even students have a role to play in the evolution of telehealth and the elimination of barriers to veterinary services.
Client Communication
Buy the Dozen
Persuading clients to purchase a 12-month supply of preventives in your veterinary practice gets easier if you explain the benefits well and price your products competitively.
Client Communication
You Can’t Afford Not To
Solutions are available for clients who lack the means to pay for veterinary care. Whether the answer is insurance, crowdfunding or something in between, the outcome is comforting for the pet, the owner and the soul.
Client Communication
How to Avoid a Vaccination Confrontation
You might not be able to change the beliefs of anti-vaxxers, but you can communicate the veterinary perspective.
Client Communication
Apt apps
The right mobile application can enhance your practice, your relationship with clients and, most importantly, pet health.
Client Communication
Take the Fear Out of Diagnostics
If your procedures leave pets petrified, isn’t it time to try something else?
Client Communication
Choose your words carefully
Clients don’t respond well to lectures. Strive to partner with them for the good of the patient, and remember to ask open-ended questions to jump-start conversations.