Client Communication
Clear as a Bell, or Is It?
A lack of clarity from veterinarians can cause client compliance challenges.
Client Communication
It’s Not What You Say, It’s How You Say It
As my husband’s doctors tactlessly demonstrated, health care professionals of all types have much to learn about delivering bad news.
Client Communication
Catching Up With Cats
Veterinary practices can seize upon an uptick in feline ownership.
Client Communication
The Survey Says …
Asking clients about their experience and soliciting their ideas can take your hospital to the next level.
Client Communication
You Can’t Afford Not To
Veterinary practices should communicate with clients transparently and proactively to counter price resistance and sticker shock.
Client Communication
Short-Distance Relationships
Clients want to partner with veterinary caregivers, but communication breakdowns can lead to mixed messages and missed opportunities.
Client Communication
How to Discuss the Cost of Care
Engage in a transparent, empathetic conversation about your fees — and don’t apologize for them.
Client Communication
Answering Questions With Ease
Training guides for a front office team should prioritize the topics deemed most relevant during daily client conversations.