Client Communication
Bridging the Gaps in Client Communication
Your findings and advice shouldn’t require a decoder ring. So, simplify what you tell pet owners.
Client Communication
The Unspoken Fear of Many Veterinarians
Taming exam room tension takes a little empathy, curiosity and storytelling.
Client Communication
Proper Responses Appreciate in Value
When clients decline preventive care, your recommendations might not seem worthwhile.
Client Communication
Vetiquette: How to Elevate Your Client Service With Simple Habits
Here are 10 things every practice should do to wow clients and build lasting relationships.
Client Communication
A Client Experience Worth Celebrating
The attention I received during my dog’s hospitalization showed how veterinary practices can cultivate loyalty.
Client Communication
Extra Special Veterinary Care
Some clients don’t understand the reason for a referral, but proper messaging can put their pets in the right hands.
Client Communication
Clear as a Bell, or Is It?
A lack of clarity from veterinarians can cause client compliance challenges.
Client Communication
It’s Not What You Say, It’s How You Say It
As my husband’s doctors tactlessly demonstrated, health care professionals of all types have much to learn about delivering bad news.