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October/November 2023

October/November 2023

Volume 7, Issue 5

View Online
Get Back on Track, One Call at a Time

Client Communication

Get Back on Track, One Call at a Time

Improved phone skills help deliver a great client experience and turn inquiries into appointments.
How to Extend a Technician’s Shelf Life

Personal Wellness

How to Extend a Technician’s Shelf Life

Debilitating burnout and on-the-job injuries can shorten a career, but lowering or eliminating the risks is possible.
Rejection: One of Our Deepest Fears

Personal/Professional Development

Rejection: One of Our Deepest Fears

Veterinary professionals know pain all too well. Fortunately, understanding how to respond to challenges helps us rebound faster.
Walk, Don’t Run, for the Exit

Practice Ownership

Walk, Don’t Run, for the Exit

Planning the sale of your practice should start at least three to five years in advance, giving you plenty of time to enhance its valuation.
Familiar Footsteps

Personal/Professional Development

Familiar Footsteps

Meet 11 veterinary families whose purpose and passion are multigenerational.
Take 2

Innovation/Technology

Take 2

One striking statistic that has been making waves in the industry is the revelation that 30% of care is shifting into the home.
How Do You Measure Efficiency?

Practice Management

How Do You Measure Efficiency?

Numbers tell you a lot about a practice team’s productivity and the client experience. 
A Piece of the Action

Practice Ownership

A Piece of the Action

If you want complete control of a veterinary practice, own at least a majority share. Anything less is more affordable, but your influence wanes.
Innovation City

From the Editor

Innovation City

Emerging with the Innovation Award was Akston Biosciences Corp., which proposes once-a-week insulin injections for diabetic cats and dogs.
Q&A: Client Conflict, Micromanagers and Burnout

Practice Management

Q&A: Client Conflict, Micromanagers and Burnout

Opening Shots columnist Dr. Ernie Ward answers your questions.
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