
Client Communication
Be the Center of Attraction
Why waste time looking for new clients if you don’t know why pet owners are leaving? Correct your hospital’s problems and start a marketing campaign.
Personal Wellness
Stress Is Inevitable
Resilience allows us to stand strong in the face of adversity as veterinary professionals, bounce back from stumbles and grow from crises we’ve endured.
Merchandising
Count down to 2020
Figure out what truly belongs in next year’s inventory for your veterinary practice and plan ways to spread the word — and education — to your team and clients.
Practice Management
What really, really annoys me
Common mistakes veterinary practice managers make in running their veterinary clinics.
Business Insurance
Extra! Extra!
A standard liability policy might not be sufficient for your veterinary practice. Consider umbrella coverage to protect against larger or multiple claims.
Client Communication
The Value of Empathy
Actively listening and focusing on feelings are keys to building stronger client relationships in veterinary practice and reducing the risk of compassion fatigue in yourself.
Government/Regulations
Looming battles
New York lawmakers approved the first statewide declaw ban and, along with New Jersey, is looking at imposing rules on groomers. Who’s next?
Veterinary Industry
Vaccine usage slows in second quarter
Overall veterinary clinical volume rises more than 5% nationwide in 2019, but growth isn’t as strong among East Coast practices.