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October/November 2019

October/November 2019

Volume 3, Issue 5

View Online
Step outside your comfort zone

Diversity and Inclusion

Step outside your comfort zone

Starting conversations about diversity and inclusion in a veterinary practice isn’t easy, but the payoff is well worth the time and effort.
Be the Center of Attraction

Client Communication

Be the Center of Attraction

Why waste time looking for new clients if you don’t know why pet owners are leaving? Correct your hospital’s problems and start a marketing campaign.
Stress Is Inevitable

Personal Wellness

Stress Is Inevitable

Resilience allows us to stand strong in the face of adversity as veterinary professionals, bounce back from stumbles and grow from crises we’ve endured.
Count down to 2020

Merchandising

Count down to 2020

Figure out what truly belongs in next year’s inventory for your veterinary practice and plan ways to spread the word — and education — to your team and clients.
What really, really annoys me

Practice Management

What really, really annoys me

Common mistakes veterinary practice managers make in running their veterinary clinics.
Extra! Extra!

Business Insurance

Extra! Extra!

A standard liability policy might not be sufficient for your veterinary practice. Consider umbrella coverage to protect against larger or multiple claims.
The Value of Empathy

Client Communication

The Value of Empathy

Actively listening and focusing on feelings are keys to building stronger client relationships in veterinary practice and reducing the risk of compassion fatigue in yourself.
Looming battles

Government/Regulations

Looming battles

New York lawmakers approved the first statewide declaw ban and, along with New Jersey, is looking at imposing rules on groomers. Who’s next?
Vaccine usage slows in second quarter

Veterinary Industry

Vaccine usage slows in second quarter

Overall veterinary clinical volume rises more than 5% nationwide in 2019, but growth isn’t as strong among East Coast practices.
Imagine That!

Innovation/Technology

Imagine That!

Veterinary medicine needs more possibilist thinking. Technology holds the key.
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