Pet Insurance
In-SURE!-ance
Don’t wait for clients to ask about pet insurance. Bring it up. Many clients aren’t aware that pet health insurance exists.
Government/Regulations
The winds of change
As 2019 approaches, several critical matters — from the Fairness to Pet Owners Act to opioid abuse to telemedicine — remain unresolved.
Practice Ownership
Calculated risks
Whether you run a large hospital or own a small general practice, know that you have options with employee health insurance.
Patient Care
Lost in translation
Failure to accurately assess a patient’s body language can lead to a petrified animal, an unproductive exam and poor owner compliance.
Diversity and Inclusion
The language of medicine
When a substantial language gap exists, how can you be sure that you understand the client or that the client understands you?
Hospital Construction/Design
See the light
The smart use of natural illumination supports the health and happiness of patients, employees and clients. Artificial light has its place, too, but you should be selective.
Practice Management
Care repair
Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.
Veterinary Industry
A View From the Trenches
Today’s pet owners have new demands and new desires beyond the traditional exam room visit.