Pet Insurance
Pet Insurance and the New Veterinary Client
Persuading clients to buy pet insurance coverage can pay off for the practice and client.
From the Editor
On the Road to Success
The staff of Today's Veterinary Business is always working to improve the publication for readers.
Finance
KPIs Leave out the Whys
Key performance indicators for veterinary practices help monitor the success of your actions, but they don’t explain the reasons for change.
Client Communication
The Calm After the Storm
Soothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.
Hospital Construction/Design
Earn Big Returns From a Hospital Face-Lift
Looking for veterinary hospital upgrades that won’t break the bank? Start with new countertops, LED lights or even a small dental suite.
Client Communication
Eliminate Fear in Pets — and in Your Clients
Simple solutions start in the veterinary clinic with the initial phone call and extend to the products offered at checkout.
Government/Regulations
Smartphones and Pets and Nurses … Oh, My!
Human medicine has embraced telemedicine, and younger pet owners favor it, so the future may be closer than you think.
Client Communication
Craft a Treatment Plan Game Plan
Veterinary clients are more likely to accept medical recommendations if you clearly explain the services, provide a high-end, low-end fee estimate and know how to respond to financial resistance.