Client Communication
Crisis Communication
Your digital messaging needs to stand out from the crowd if you hope to reach distracted clients. Great subject lines matter.
Practice Management
We Will Bounce Back
COVID-19 tested the ability of practice leaders to adapt to change. The profession will emerge better equipped to tackle the next challenge with optimism and grace.
Practice Management
‘Yes, and’
Most people and teams default to some variation of “no” or “yes, but.” The alternative is your ticket to resilience and peace.
Practice Management
Switching Gears
COVID-19 forced veterinary practices to forgo clinic walk-ins and instead move to parking lot transfers. You can make such non-traditional interactions even better for the client.
Practice Management
What COVID-19 Has Taught Us
We learned to navigate through the unthinkable and prepare for the unknown.
Hospital Construction/Design
Squeaky Clean
Eliminating pathogens in the age of COVID-19 is more important than ever at veterinary hospitals. Regardless of whether you use ultraviolet light, double doors or elbow grease, attention to detail is what matters.
Patient Care
Pill Proxy
Chewable medications appeal to pets, won’t frustrate clients and will boost your veterinary business.
Human Resources
Your Legal Responsibilities
As employment laws change or are enacted, practice owners and managers need to be cognizant of all the twists and turns. An array of online resources is available to explain the details, or you might want to consult an attorney.