Practice Management
Learn to Share
Veterinary teams deserve more than a paycheck. Employees need to know the financials, be thanked, and hear what they can do to improve the practice’s performance and their own.
Diversity and Inclusion
Where’s the Diversity?
Commit yourself and your veterinary team or organization to diversity. If you must, be the first to act.
Client Communication
The Client’s Perspective
Five specific communication skills can help the veterinary team maintain a strong connection with pet owners, especially during difficult times.
Business Insurance
Steer Clear of Trouble
Practice owners need adequate insurance coverage when transporting pets and when employees are on the road.
Human Resources
Find a Happy Medium
Some people are career-oriented while others place greater value on time away from work. Practice leaders can support both.
Veterinary Industry
Six Growing Issues
The veterinary world is getting more complicated. It’s time to embrace change for the good of the profession, clients and patients.
Practice Management
Q&A: Staff Strife, Instagram Envy and More
Staff strife, Instagram envy, obese pets and more. Opening Shots columnist Dr. Ernie Ward answers your questions.
Client Communication
Nurture the Bond
The pandemic upset client relationships, but you can still provide good customer service.