Client Communication
You’re Fired!
When clients behave badly, sometimes the right thing to do is tell them goodbye — permanently.
Practice Ownership
Get Onboard With Pet Boarding
Providing a safe haven for cats and dogs while their owners are away can be a moneymaker.
Patient Care
Build a Thriving Dental Practice
Veterinary technicians should take the lead in communicating the importance of oral care. Receptionists and kennel staff have key roles, too.
Diversity and Inclusion
The Case for Inclusive Data Collection
Asking demographic questions can enhance a practice’s knowledge base and the ability to serve clientele.