Finance
Did You Catch a Financial Virus?
If your portfolio is sickly, you better have a treatment plan. A simple 10-part test can help determine whether you should get a second opinion.
Practice Management
The P.U.R.R.fect Hospital Patient Flow
You can improve outcomes by utilizing lean process techniques to optimize the way a patient moves through your hospital.
Practice Management
The Multitalented Relief Veterinarian
A visiting doctor can be more than a fill-in. Use the veterinary professional in other roles, from telehealth adviser to house call provider.
Practice Management
Diminishing Returns
A client bonding rate of 60% is nothing to celebrate. Use surveys, mystery shoppers, reminders and other tactics to get pet owners to come back to your clinic time after time.
Merchandising
Never Stop Learning
Whether in person or online, the educating of veterinary teams by sales reps needs to remain a priority, even in a COVID world.
Veterinary Education
An Unforgettable Freshman Year
The author’s daughter completed her first year at veterinary school amid the pandemic. Then she did what many people did — she adopted a dog.
Human Resources
Prized Perks
Team members and job candidates desire more than a paycheck. Benefits such as flexible schedules, paid CE and mentoring can produce happier employees.
