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August/September 2020

August/September 2020

Volume 4, Issue 4

View Online
Improve the Client Experience

Practice Management

Improve the Client Experience

Do you need to change your hospital’s systems or the people you employ? Evaluating standards, protocols and training programs will get you started.
Two Out of Three Is Bad

Veterinary Nursing

Two Out of Three Is Bad

We have technology and wellness care down pat. So then, why are we so slow to empower veterinary nurses? They are capable of so much more. Doctors, it’s your move.
Flow in Uncertain Times

Personal/Professional Development

Flow in Uncertain Times

Rather than being overwhelmed by a unique and daunting situation, practices and their owners seemed to tap into their inner reserves and resources and then meet the challenges with agility.
You Snooze, You Lose

Business Insurance

You Snooze, You Lose

Not preparing for a risk-management survey could cost you the chance to lower your insurance premiums. Not permitting a visit might mean a policy cancellation.
I Dare You to Delegate

Practice Management

I Dare You to Delegate

Give yourself a well-deserved and well-justified break by assigning some of your tasks to people qualified to take them on. Everyone from your patients to your staff will benefit, and so will your clinic.
How to Market Your Online Pharmacy

Merchandising

How to Market Your Online Pharmacy

One-and-done promotional campaigns won’t sustain a valued revenue source. Email reminders, creative social media posts and an enthusiastic practice team can bring drug sales back to you.
Hold On to Your Clients

Practice Management

Hold On to Your Clients

Retaining pet owners is more challenging in a fragmented market, but you’d do well to be transparent about vaccine prices, send multiple reminders and launch a subscription wellness plan.   
What Are You Waiting For?

Innovation/Technology

What Are You Waiting For?

Demand for virtual care is soaring. The ever-expanding field of teleconsulting and telemedicine has options galore for any size practice. You just need to investigate and choose a partner.
Special Delivery

Practice Management

Special Delivery

Subscription programs keep pet owners stocked with therapeutic diets. Veterinary practices still profit from food sales and aren’t responsible for maintaining a large inventory.
Trust Your Team to Be Great

Personal/Professional Development

Trust Your Team to Be Great

Autonomy, a sense of purpose and well-timed feedback can elevate your employees to the next level of performance.
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