Patient Care
Catering to Clients
It’s time to embrace concierge medicine and incorporate it into everyday veterinary practice.
Client Communication
From Lickability to Likability
If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.
Personal Wellness
Q&A: Workaholics, Responsibilities and Doctor Duties
How do you handle a veterinarian who works too much? What to do about attitude problems? Opening Shots columnist Dr. Ernie Ward answers your questions.
Human Resources
The Great Renegotiation
Talented employees are more likely to stay if you treat and compensate them better. Exercising your pricing power will pay the tab.
Finance
Inflation Considerations
If your pricing strategy is tied to inflation, then yes, a greater increase is needed now to counteract rising costs.
Business Insurance
Calculated Risks
Practice owners should take a six-step approach when evaluating threats to people, property and animals and implementing solutions.
Human Resources
4 Staffing Solutions
Rethink how you use veterinary team members and schedule appointments. Vendors can assist with some back-office tasks.
Government/Regulations
Non-Competes Are Outdated
Non-compete contracts sever the patient or client relationship with a doctor or attorney.