Practice Management
Get the best out of your team
Instead of a traditional top-down approach during which the employee suffers through a list of all the things he failed at throughout the past year as he waits to hear if he got a pay raise, consider letting the employee lead.
Personal/Professional Development
Pearls of wisdom
I just finished reading the February/March 2018 issue of Today’s Veterinary Business and needed to be sure you heard the applause.
Diversity and Inclusion
Hidden talent
Your goal in your hiring process should be to have your choice of exceedingly competent individuals who also have various traits and attributes that your business can leverage to be more successful.
Client Communication
It’s your call
Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.
Human Resources
Break the impasse
An employee who refuses to sign typically does so for one of two reasons, or both. First, she may disagree with the contents. Or she might believe the form is invalid without her signature.
Merchandising
A dark secret
How one veterinarian became a diverter of pet medications, and why he might do it again.
Hospital Construction/Design
Divide and conquer
When it comes to your hospital, separate the species to the greatest extent possible on both the client and clinical sides.From the Editor
The Power of Choice
The whirlwind of 2018 veterinary conferences and meetings is in full swing.