About the Author
Louise S. Dunn, a former practice manager, is a speaker, writer and founder of Snowgoose Veterinary Management Consulting, which provides technical assistance to practice teams to meet their strategic plans. She attended Hartford College for Women, Trinity College and AAHA’s Veterinary Management Institute at Purdue University. She is Fear Free certified.
Written By This Author

Practice Management
Do the Math and Choose Your Path
Should you dispense prescriptions from your clinic or work with an e-commerce site or local pharmacy? It depends.
Practice Management
How to Make Home Work Work at Your Practice
Given proper supervision, hybrid and remote team members can handle many job responsibilities now done on-site.
Practice Management
Make Networking Work for You
Veterinary professionals can improve pet care and business by partnering with experts from other vocations.
Human Resources
When Team Members Are in Short Supply
Try a few stop-gap measures if your veterinary practice is dealing with staffing issues.
Personal Wellness
Flip the Switch
The first step in responding in a leader-appropriate way is to understand your triggers.
Client Communication
Compliance Defiance
To get patients on track with preventives, you need to understand why owners shun your parasite-fighting recommendations in the first place.
Personal/Professional Development
3 Ways to Motivate Your Team
Your actions can boost everyone’s performance when incentive is running on empty.
Hospital Construction/Design
The Business of Boarding
Accommodating overnight guests can elevate the bottom line, but first, clarify the deeper “why?” and weigh the pros and cons.
Patient Care
Pet Projects
A one-stop grooming and veterinary care location provides peace of mind that the pet will have quick and easy access to pet professionals.
Patient Care
Many Happy Returns
By strategically identifying at-risk, past-due patients, the hospital can control the number of vaccine appointments and client messaging.
Finance
Rise to the Occasion
Don’t concede the loss of preventive medications to retail giants. A few corrections will get you back on a profitable path.
Practice Management
It takes a village to serve a client
Now is the time to look at your practice village and restructure it to best serve the needs of the patients, the clients and the business.