About the Author
Claire Pickens is an entrepreneur and senior business leader with over three decades of experience in the veterinary sector.
Written By This Author

Practice Management
Unleashing Kindness as a Business Strategy
Kindness is not just a soft skill but also a powerful catalyst for significantly enhancing patient care and elevating your practice's overall performance.
Practice Management
The P.U.R.R.fect Hospital Patient Flow
You can improve outcomes by utilizing lean process techniques to optimize the way a patient moves through your hospital.
Practice Management
Got Crabs?
You, as a leader, must identify and support the team members who are constantly climbing toward success.
Staff Training
Is your training program a train wreck?
It is important to become familiar with personality types so that you understand how to maximize your communication to each type.


